DVD Zona Shop (Mala SRB Prodavnica doo) operates in accordance with the laws of the Republic of Serbia and respects the rights of its customers. If you are in any doubt, please contact us immediately by phone or email. All our contacts can be found at the "Contact" page.
REASONS FOR COMPLAINTS
Complaints can be submited in the case of:
· wrong item(s) delivered
· delivery of goods that have material/functional defects.
The customer is obliged to contact us within 3 days of delivery via e-mail firstname.lastname@example.org , or via phone numbers +381 69 383 9662 or +381 11 628 9831 (Monday to Friday, 10-17h GMT+1)
DVD Zona Shop (Mala SRB Prodavnica doo) is obliged to decide on a customer complaint within 7 days from receipt of the appeal, and to immediately notify Customer about the outcome of the appeal, in writing or orally.
REPLACEMENT AND REFUND OF ARTICLES
When you send the package for replacement/refund, all the items must be in original condition - unworn and unused, otherwise we will not be able to approve replacement/refund.
Please write your address on package correctly, otherwise we will not be able to identify you and provide a refund.
Please DO NOT send us packages for replacement/refund before we inform you about the outcame of refund.
Goods should be returned to:
Mala SRB Prodavnica d.o.o.
Nehruova 51a, lokal 116
11070 Novi Beograd